The goal of the IT & Telecommunications Systems Business Unit of the Athens International Airport is the provision of IT & Telecommunications services to the companies of the aviation community through a new efficient digital channel. Specifically, the need to optimize the operation of the distribution channel of the B2B IT & Telecommunications services led to the designing and the implementation of the “IT & Business Unit – Self Service Portal”. The objective was to minimize the time for the submission, implementation, delivery, and invoicing of an order. 

The cloud-based Self-Service Portal solution, proposed and offered by MPASS Ltd, also sought to eliminate the possibility of human error when submitting B2B service orders. The solution’s design was adapted to the particular needs of the AIA airport with paying close attention to simplifying the user interface which includes the available B2B services and the ordering process with the least possible complexity for all customers of the aviation community. To date, this is the first domestic solution in this specific sector.