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Elevating Customer Engagement with Rakuten Viber Partnership

Enhancing Service Quality through Collaboration

MPASS is excited to announce its partnership with Rakuten Viber, becoming an Official Rakuten Viber Partner. This collaboration is a significant step towards uplifting customer engagement and providing businesses with innovative tools to connect more effectively with their customers.

Rakuten Viber, a globally recognized messaging platform known for its user-friendly interface, has emerged as a pivotal communication channel for businesses. It offers dynamic and personalized engagement options, including text, images, videos, and interactive buttons, enriching conversations.

MPASS’s Expertise in Chatbot Development

MPASS has a track record of success in chatbot design and development, having collaborated with clients like Aegean Airlines, Nestlé, AB Vassilopoulos and Athens Chamber of Tradesmen. We excel in crafting chatbots that seamlessly align with each enterprise’s operational and marketing objectives. Our digital transformation solution, ChatBiz Hub, incorporates an NLP model for enhanced performance. It simplifies content creation and management, features an intuitive flow control system, and allows the creation of unlimited virtual agents. Integration capabilities extend to an array of systems; CRM & Loyalty, Billing, ERP, Ticketing, and FAQs.

Empowering Businesses with Viber Chatbots

Leveraging the Viber platform, we empower businesses with a versatile tool for improved customer service and engagement, effectively doubling as a powerful marketing tool. Consequently, we stand prepared to offer our clients an array of services; round-the-clock customer support, streamlined inquiry and concern management, operational optimization, couponing services and comprehensive support of various promotional activities like contests. These collectively contribute to elevating customer satisfaction levels and increasing brand awareness, all delivered through a highly satisfying user experience

The collaboration between MPASS and Rakuten Viber unlocks opportunities for businesses to elevate customer engagement. With Viber’s advanced features and MPASS’ proficiency, companies can look forward to more dynamic and personalized interactions with their customers, ultimately enhancing user experience.

To learn more about our ChatBiz Hub, click here!

MPASS mission is to merge the two worlds, Digital Technology and Business Processes, with the view to assist an organization in redesigning its relationship with customers, citizens, or consumers and contribute to accelerate efficiency, excellence and profitability.

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