Chatbot as a Service
ChatBiz Hub service by MPASS capitalizes on the versatility and power of social media to deliver generic or personalized information & establish a digital interactive relationship with citizens and customers
ChatBiz Hub
ChatBiz Hub helps organizations and companies:

01 Enhance
end-users’ digital
experience

02 Minimize
customer care & operational
costs

03 Gain
awareness & company recognition
Features
This SaaS solution can easily be customized with no delays, zero service interruption and no spamming in order to meet different objectives. Combined with MPASS’ GotIt NLP engine, we are able to provide a holistic solution.
As a result, several operational, business, marketing and commercial activities of your organization could digitally be transformed, reducing costs and human efforts. For this reason, as a separate tool, the Greeklish NLP submodule enables Greek organizations to deploy chatbots and capture users’ free text written in English, but is read as Greek.









ChatBiz Hub and Gotlt NLP are both offered as a premium white label solution based on a
SaaS model, they are adaptable and can be seamlessly deployed and supported on:

Messenger



Viber

Telegram

Web-site

Mobile App
Define and deploy the appropriate end-user flow
Above all, MPASS cutting-edge technologies and teams’ expertise in the area of virtual & digital assistants. In fact, cooperate with your organization or enterprise to define and deploy the appropriate end-user flow on the chatbot, the content, the free-text dialogs, the analytics & statistics and to train the free-text questions.
A holistic solution towards digital transform, that includes:
- Analysis of your requirements and needs
- Service design, flow adaptation, content configuration & dialogs’ customization
- Top free-text questions/queries analysis
- Training free-text questions
- Integration with your DBs / CRM-Loyalty / Billing / CMS / ERP / Ticketing / FAQ Systems
- Capture of insights and analytics
- Statistics and customized reports
- Hosting, maintenance & support services
- Knowledge transfer to use ChatBiz Hub and GotIt platform
EXPERT ADVICE