Chatbot as a Service
MPASS mysocialpass chatbot management platform capitalizes on the value of social media to deliver generic or personalized information & establish a digital interactive relationship with citizens and customers
Mysocialpass platform

01 Enhance
end-users’ digital
experience

02 Minimize
customer care & operational
costs

03 Gain
awareness & enterprise recognition
Features
Significantly, with no delays, zero service interruption and no spamming, this SaaS solution can be customized to meet different objectives. Moreover, combined with MPASS GotIt NLP engine, we offer a holistic solution.
As a result, that could digitally transform several operational, business, marketing and commercial activities of your organization, reducing costs and human efforts. For this reason, as a separate tool, the Greeklish NLP submodule enables Greek organizations to deploy chatbots to capture users’ free text written in English but read as Greek.









The mysocialpass chatbot and the Gotlt NLP are both offered as a white label solution based on a
SaaS model and can be deployed and supported on:

Messenger



Viber

Telegram

Web-site

Mobile App
Define and deploy the appropriate end-user flow
Above all, MPASS cutting-edge technologies and teams’ expertise in the area of virtual & digital assistants. In fact, cooperate with your organization or enterprise to define and deploy the appropriate end-user flow on the chatbot, the content, the free-text dialogs, the analytics & statistics and to train the free-text questions.
A holistic solution towards digital transform, that includes:
- Analysis of your requirements and needs
- Service design, flow adaptation, content configuration & dialogs’ customization
- Top free-text questions/queries analysis
- Training free-text questions
- Integration with your DBs / CRM-Loyalty / Billing / CMS / ERP / Ticketing / FAQ Systems
- Capture of insights and analytics
- Statistics and customized reports
- Hosting, maintenance & support services
- Knowledge transfer to use the mysocialpass and GotIt platforms
EXPERT ADVICE