eDimon is an intelligent, easy-to-use AI chatbot designed by MPASS to provide citizens with real-time answers and information. It helps address a wide range of questions related to Municipality and Regional facilities across various topics. The municipalities of Glyfada and Astypalea have already trusted our solution and implemented it on their websites, allowing their citizens to ask questions in free text, even in “Greeklish,” and receive immediate, accurate responses on the requested, pre-trained topics.

eDimon Chatbot uses modern AI machine learning algorithms to recognize the free-text questions asked by citizens, offering real-time, uninterrupted service (24/7). It can be accessed through the Municipality’s or Region’s website or added to other digital channels such as Viber, Facebook Messenger, and WhatsApp.

Our platform not only enhances communication between local governments and citizens but also fosters engagement through surveys and consultations. Key features include scalability, multilingual support, and cost efficiency. The system allows easy management of workflows, tracking of interactions, and knowledge base updates, which lead to better citizen satisfaction and smoother experiences.

Council members in Glyfada and Astypalea have highlighted how easy it is to configure eDimon. The platform offers user-friendly tools for managing inquiries, training the AI assistant, tracking engagement metrics, and accessing real-time usage statistics. It also includes the option to involve human agents in ongoing conversations when needed, ensuring all queries are effectively handled.