The World Aviation Festival (WAF) is the world’s most important aviation technology conference. In fact, is the #1 digitalization event for the leaders of the airlines, airports and travel agencies.
In the 2021 event, over 6,000 professionals have attended. MPASS had the opportunity to meet important players of the aviation ecosystem, to discuss and share insights about the offered innovative solutions & services provided via our digital platforms. Already apply on several aviation industry players, the MPASS solutions contribute on the digitalization of the aviation industry and the optimization of the passenger journey.
Additionally, Aviation Festival visitors had the opportunity to explore MPASS’s Chatbot Management Platform, a tailor-made platform for the aviation industry. Moreover, the AIRMessenger Platform, helps the aviation industry to deliver enhanced & personalized PAX experience across their favorite social media channels: Facebook Messenger, Viber, WhatsApp, Telegram & Twitter and reduce operational and customer service costs.
With AIRMessenger, airports & airlines can create and implement a personalized user interface in real time, to save time & money, via a holistic solution that enables:
- Analysis of your requirements and needs
- Integration with DBs/CRM-Loyalty/ Billing/CMS/ERP/ ticketing/FAQ systems
- Training free-text questions like boarding assistance, booking completion, notifications for flight updates etc. on multilingual mode
- Service design, flow adaptation, content configuration & dialogs’ customization
- Capture of insights and analytics
- Statistics and customized reports
- Hosting, maintenance & support services
Find out more about Aegean’s chatbot here!