Aegean Airlines Chatbot
Aegean Airlines, the largest airline in Greece, along with MPASS, embarked on a strategic initiative to develop and deploy a Virtual Assistant, a chatbot, aimed at enhancing passenger experience while minimizing customer care costs.
Aegean Chatbot Welcome Flights Info
Aegean Airlines chatbot application, designed and maintained by the ChatBizHub service and the GotIt NLP engine of MPASS, Aegean Airlines embarked on a strategic initiative to develop and deploy a Virtual Digital Assistant, a chatbot, aimed at enhancing passenger experience while minimizing customer care cost. This chatbot, designed and managed through the MPASS chatbot management platform and NLP engine, has been fine-tuned to facilitate the booking process, deliver information about existing bookings, and promptly respond to flight status inquiries. Extensive training of the NLP module, enables the chatbot to address a wide array of text-based questions, offering personalized assistance for itineraries as well as general information.
Chatbot Training, by NLP module
Aegean Airlines chatbot simultaneously serves hundreds of queries through advanced natural language processing, offering uninterrupted service, 24×7, without waiting and great reduction in human operator costs. ChatBizHub was used to configure the flow of the bot, manage the offered content, messages and texts. The GotIt NLP engine was utilized to train the bot, and deliver simple responses on personal queries, or guided multi-query dialogues that require some state to be fulfilled.
Currently more that 300 queries have been processed in the NLP module, along with their variants. GotIt also supports spell checking & correction. Greeklish is also offered as an extra module for corporations that receive mixed language texts on their interface with end-users.
Visit Aegean Airlines Facebook page and chat with the bot, or follow this link to be part of the experience Here!