AIA Chatbot
The AIA chatbot helps AIA interact with passengers and fostering a strong relationship with them, gaining insights from their feedback journeys and surveys, thus promoting the AIA shopping center.
The AIA chatbot helps AIA interact with passengers and fostering a strong relationship with them, gaining insights from their feedback journeys and surveys, thus promoting the AIA shopping center.
The AIA chatbot application, designed and maintained by the ChatBizHub service of MPASS, has been parameterized to:
The AIA chatbot simultaneously offers uninterrupted service, 24x7x365, without waiting times and human operators’ costs. ChatBiz Hub was used to configure the flow of the bot and manage the offered content, messages and texts. Our GotIt NLP engine was used to train the bot, and deliver simple responses on personal queries, or guided multi-query dialogues that require some state to be fulfilled.