Heineken B2B eCouponing platform
The Athens Brewery S.A. (Heineken Greece), the largest beer production and distribution company in Greece, objective is the digitization of the printed rearwards and of the costly physical coupon management
The Athens Brewery S.A. (Heineken Greece), the largest beer production and distribution company in Greece, objective is the digitization of the printed rearwards and of the costly physical coupon management when incentivizing B2B customers, such as hotels, restaurants, coffees and bars (HORECA). Based on our experience on the field, and capitalizing on the MPASS Messaging and eCouponing platforms, we have designed, developed, launched, and provide via a SaaS service the automated campaign management of electronic coupons (AZCoupons) platform for the whole value chain of the Athens Brewery S.A.
The benefits of the AZCoupons platform were significant:
- Reduce the dependence of physical coupons at all points of chain
- Facilitate the management of coupons from sales representatives
- Simplify the process for HoReCa to make orders and receive discounts/free items
- Facilitate wholesalers through acceleration of the credit process
- Assistance customer care department by limiting the validation actions required
- Increase the efficiency of coupons due to simplification of procedures
- Improve of reporting for more accurate couponing penetration and absorption
The new solution utilizes the MPASS Fideli.Be stack and covers the following needs:
- Web-platform as a Service for the management of AZcoupons campaigns to be used by the Trade Marketing, Customer Care Dept. and Sales Dept. hierarchy
- Mobile Application for Windows Tablets for coupons distribution by Sales Representative
- Web-platform as a Service for coupon management for wholesalers
- Integration with Heineken CRM (MS Dynamics), ERP (SAP ECC 6) and ADFS for authentication
Finally, MPASS provides a best-of-breed award management, e-couponing and mobile app services, with all the appropriate validation rules, to fully cover the business objectives of Athens Brewery S.A.