Chatbot as a Service
MPASS ChatBiz Hub management platform capitalizes on the value of social media to deliver generic or personalized information & establish a digital interactive relationship with citizens and customers
The Expert Digital Assistant AI Service
ChatBiz Hub
ChatBiz Hub helps organizations and companies:
01 Enhance
end-users’ digital
experience
02 Minimize
customer care & operational
costs
03 Gain
awareness & company recognition
Features
This SaaS solution can easily be customized with no delays, zero service interruption and no spamming in order to meet different objectives. Combined with MPASS’ GotIt NLP engine, we are able to provide a holistic solution.
As a result, several operational, business, marketing and commercial activities of your organization could digitally be transformed, reducing costs and human efforts. For this reason, as a separate tool, the Greeklish NLP submodule enables Greek organizations to deploy chatbots and capture users’ free text written in English, but is read as Greek.
ChatBiz Hub and Gotlt NLP are both offered as a premium white label solution based on a
SaaS model, they are adaptable and can be seamlessly deployed and supported on:
Messenger
Viber
Telegram
Web-site
Mobile App
Define and deploy the appropriate end-user flow
Above all, MPASS cutting-edge technologies and teams’ expertise in the area of virtual & digital assistants. In fact, cooperate with your organization or enterprise to define and deploy the appropriate end-user flow on the chatbot, the content, the free-text dialogs, the analytics & statistics and to train the free-text questions.
A holistic solution towards digital transform, that includes:
The Expert Digital Assistant AI Service
The eDimon Digital Assistant (AI chatbot) is a smart, user-friendly application designed to provide real-time, helpful information to citizens. It serves citizens’ inquiries and provides information related to Municipality and Regional facilities across various topics. Citizens can ask questions in free-text, even in “Greeklish,” and receive accurate responses from the Digital Assistant, which has been trained to address the requested topic.
The eDimon Assistant uses modern AI machine learning algorithms to recognize the free-text questions asked by citizens, offering a real time, uninterrupted service (24×7), with unlimited service capabilities. It can be available on the website of the Municipality/Region or on other digital channels such as Viber, Facebook Messenger, WhatsApp.
Key Features of eDimon:
- Searches and informs citizens about generic information, announcements, decisions, tenders and press releases.
- Shares images and videos related to activities like events and sports.
- Is Integrated with Information Systems offering personalized service and information.
- Conducts questionnaires, surveys, informal referendums, and consultations to enhance citizen participation in decision-making process.
- Sends personalized or mass information messages directly from municipal or regional officials.
Consultations
Communication
eDimon significantly enhances the digital presence of local government bodies by improving key citizen satisfaction indicators:
The eDimon management platform
The eDimon management platform is user-friendly and allows for easy configuration of navigation flows, access to usage statistics, training of the digital assistant, and tracking of interaction metrics and citizen engagement levels. Real-time monitoring of inquiries and responses through this platform enables the creation of a knowledge base, further enhancing the chatbot’s ability to adapt to diverse citizen queries. Additionally, the platform includes an optional feature to involve human agents in the process, so to manage existing dialogues and unresolved questions.
MPASS Ltd. is a trusted partner for many leading Greek companies and organizations, including the Municipalities of Glyfada and Astypalaia, Aegean Airlines, AB Vassilopoulos, and Nestle, among others, for the development and deployment of their chatbots.
EXPERT ADVICE
