AI-Chatbot as a Service
The MPASS AI Management Platform capitalizes the value of RAG/LLM technologies, delivering secure, contextual, and highly efficient AI Assistant and AI Agent services with comprehensive multilingual capabilities (Greek, Greeklish, English, etc.), ensuring a seamless, personalized experience across various channels and means(text/voice).
The Expert Digital Assistant AI Service
MPASS AI Chatbot Management Platform
Our Platform helps organizations and companies:
01 Enhance
end-users’ digital
experience
02 Minimize
customer care & operational
costs
03 Gain
awareness & company recognition
Features
The Power of Our Hybrid AI Engine
MPASS already delivers next-generation AI capabilities through a fully integrated Hybrid AI Engine combining NLP, RAG, and state-of-the-art LLMs such as ChatGPT and Gemini.
The platform enables secure, accurate, and context-aware digital assistants and AI agents providing enterprise-grade performance across all channels.
With Retrieval Augmented Generation (RAG), MPASS assistants & agents use real organizational data from documents, databases, public-sector knowledge bases, and ERP/CRM systems to deliver grounded, verifiable information. This ensures reliable answers, prevents hallucinations, and makes the solution suitable for mission-critical use across, enterprises, municipalities and utilities.
Our fully integrated AI-Assistant and AI-Agent platform combines Retrieval Augmented Generation (RAG), ChatGPT, and Gemini delivering secure, contextual, multilingual (Greek/Greeklish/English etc) AI service across several channels.
Messenger
Viber
Telegram
Web-site
Mobile App
The MPASS Ecosystem: Governance, Safety, and Performance
MPASS’s AI ecosystem is already built for scale: integrating multiple LLMs, orchestrating them intelligently, and applying governance, safety, and compliance layers that meet EU standards. Combined with omnichannel capabilities and deep integration options, MPASS is uniquely positioned as the most advanced AI-Assistant platform tailored for the Greek market.
A holistic solution towards digital transformation, that includes:
The Expert Digital Assistant AI Service
The eDimon Digital Assistant (AI chatbot) is a smart, user-friendly application designed to provide real-time, helpful information to citizens. It serves citizens’ inquiries and provides information related to Municipality and Regional facilities across various topics. Citizens can ask questions in free-text, even in “Greeklish,” and receive accurate responses from the Digital Assistant, which has been trained to address the requested topic.
The eDimon Assistant uses modern AI machine learning algorithms to recognize the free-text questions asked by citizens, offering a real time, uninterrupted service (24×7), with unlimited service capabilities. It can be available on the website of the Municipality/Region or on other digital channels such as Viber, Facebook Messenger, WhatsApp.
Key Features of eDimon:
- Searches and informs citizens about generic information, announcements, decisions, tenders and press releases.
- Shares images and videos related to activities like events and sports.
- Integrated with Information Systems offering personalized service and information.
- Conducts questionnaires, surveys, informal referendums, and consultations to enhance citizen participation in decision-making process.
- Sends personalized or mass information messages directly from municipal or regional officials.
eDimon significantly enhances the digital presence of local government bodies by improving key citizen satisfaction indicators:
The eDimon management platform
The eDimon management platform is user-friendly and allows for easy configuration of navigation flows, access to usage statistics, training of the digital assistant, and tracking of interaction metrics and citizen engagement levels. Real-time monitoring of inquiries and responses through this platform enables the creation of a knowledge base, further enhancing the chatbot’s ability to adapt to diverse citizen queries. Additionally, the platform includes an optional feature to involve human agents in the process, so to manage existing dialogues and unresolved questions.
MPASS Ltd. is a trusted partner for many Municipalities like Glyfada, Astypalaia, Corinth, Agia Paraskevi, but also leading Greek companies and organizations, including Aegean Airlines, AB Vassilopoulos, and Nestle, among others, for the development and deployment of their chatbots.
EXPERT ADVICE
